TERMS AND CONDITIONS

Welcome to Little Hugs Baby Boutique, your online baby shop!

Please read these terms and conditions carefully before ordering any products from our website. By using our website www.littlehugs.co.nz and/or placing an order you are agreeing to the following terms and conditions. If you do not agree to these terms and conditions please do not use our website. If you have any questions or concerns please email us at info@littlehugs.co.nz

Privacy Policy:

  • Little Hugs Baby Boutique respects your privacy and the information we collect is solely for the purpose of processing your order or contacting you in regards to your order. Marketing emails may be sent to you but only if you opted to receive such information. You can see our full privacy policy here.

Pricing:

  • All prices on our website are in New Zealand Dollars (NZD).
  • Prices are subject to change at any time without notice, changes will not affect orders which we have already been processed.
  • Little Hugs Baby Boutique is GST registered and GST is stated on our website.

Bank Transfer Payment:

Credit Card Payment:

  • We accept payment by credit card and PayPal.
  • eWAY – Pay securely using your Visa or Mastercard credit card via the eWAY payment gateway system. eWAY secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. Little Hugs Baby Boutique does not store or transfer any of your credit card details. All data is processed using eWAY’s secure payment gateway.
  • PayPal – All payments are processed via PayPal’s secure payments system to ensure high levels of payment security. By using this system it means we do not record or store any of your credit card details. For more information about the credit card payment process via PayPal, please visit www.paypal.com/nz

eWAY     

PayPal

Buy Now Pay Later:

  • We offer a range of buy now pay later options, you can find out more here.

Returns & Exchanges:

  • If for any reason you are not completely satisfied with your purchase please contact us at info@littlehugs.co.nz within 7 days of receiving your order. We will arrange either an exchange or store credit note (excluding shipping costs).
  • We will only accept items that are returned in their original condition (unused, unwashed condition, with all packaging and tags attached) and with a copy of your invoice.
  • Exchanges and credit notes can only be given to the person who bought the item.
  • The cost of the return delivery is the responsibility of the buyer and not Little Hugs Baby Boutique.
  • We recommend that you send your return parcel by track and trace post. We cannot accept responsibility for items that are lost.  Please also include a self addressed prepaid satchel for your new product to be returned in.
  • There are no refunds or exchanges on sale items.
  • If the returned items have been used, or if the original packaging has been altered or damaged in anyway, your return will not be accepted.

Faulty or Damaged Items:

  • All items are thoroughly checked before being sent. If by any chance you do receive a faulty or damaged item please contact us at info@littlehugs.co.nz within 7 days to arrange a replacement, credit note or refund.
  • If possible please take a photo of the fault.
  • All items returned as faulty will be inspected first and any items that appear to have been used by the customer or damaged will not be accepted as faulty.
  • We will arrange for the faulty item to be picked up from your address and once we have the item back we will send out a replacement or issue you with your credit note or refund.